New Appointment System Launches 3rd November
From 3rd November we are launching a new appointment system. When you call us with a query or problem our receptionists will ask for a brief summary and then direct you to the most appropriate person to help you. If you need a Practice Nurse appointment then this can be booked in advance in the usual way. If you need a GP or Nurse Practitioner appointment then you will be advised that a GP should call you back within an hour. If your problem can't be resolved on the phone then the GP will book a face to face appointment for you to attend that day.
For more information click here
We are trying to maintain the continuity of GP (the patients "usual GP") that patients at Mile Oak tell us they value so much. If you call on a day when your usual GP is not here, you will be asked to call back when they are. If your problem can't wait that long, then our receptionist will arrange for any one of our other GPs to call you back the same day. Please look at our timetable of usual GP working days.
Patient Representative Group (PRG)
We are in the process of forming a "virtual" PRG. We would like to email members of the PRG occasionally to hear their views about the important issues that patients care about at the Practice. The PRG responses will then help us to survey the wider patient population, and then help us to develop action plans to improve the range and quality of services that we offer. We will only contact you 3-4 times a year, and there will be no obligation for you to respond or remain part of the PRG. Generally we will use short questionnaires asking general questions about the practice. If you would like to be involved in the PRG then please contact us, providing your email address. Your contact details will be used for no other purpose. We look forward to hearing from you!
You have probably heard about this plan to extract anonymised data from GP records to a secure database . The upload was supposed to be in April but this has been delayed due to concerns about the public being insufficiently informed. It will be going ahead but we are not sure when at this stage.
For decades your confidential medical notes have been guarded by your GP Practice, and your notes are transfered from one Practice to another when you move. The NHS wants to use the anonymised data (no name/address) to improve the services offered so we can provide the best possible care for everyone.
This information along with your postcode and NHS number but not your name, will be sent to a secure system where it can be linked with other health information.
This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
You have a choice. If you are happy for your information to be used in this way you do not have to do anything.
If you have any concerns or wish to prevent this from happening, you can download this OPT OUT form, and send it to us.
For more information from the NHS you can download the leaflet “How information about you helps us to provide better care” here
More information can be found on the NHS website here
Download 'Frequently Asked Questions' Leaflet here
For an alternative view to this project you may find the following website informative: care-data.info
We are currently promoting awareness of sexual health issues to our under 25s. We provide a drop-in service for advice and investigation for anyone (not just our registered patients!) under 25 at the following times:
Monday 3:30 - 4:30pm & Thursday 4.00 - 5.00pm
We are handing out self-test kits for chlamydia at reception so if you would like to do this easy test yourself then just pop in anytime.
There is a useful video produced by Right Here Brighton and Hove which talks more generally about getting the most out of your GP, including confidentiality - click here