Practice Business Manager
Rick is responsible for managing the practice and can help you with any non-medical aspects of your health care.
He has 29 years’ experience in financial, customer service and project management including 2 years voluntary work in Tanzania, East Africa; primarily in the areas of schools and orphanages but also working as a management consultant for an NGO in the volunteer sector.
“Throughout my career whatever my roles, this has always been backed up by a very strong customer service ethos; always looking to improve, open to feedback and most importantly, taking this on board. This role is no different”.
Jane has filled in a brand new role of Prescription Lead. This involves helping prepare prescriptions for doctors to process, and dealing with many administrative medication issues. This helps make sure we deal with our patients' prescription enquiries and repeats as efficiently and easily as possible.
Our reception staff are usually the first port-of-call when you contact the Practice so they have been trained to direct you to the most appropriate person, at the most appropriate time available. To do this they will usually ask you some very simple questions to make sure you get the service you need.
Our medical secretaries provide invaluable administrative support to the medical staff by dealing with incoming and outgoing mail, processing all the referrals made, liaising with other medical centres and helping to set up and process medical reports. They also often deal directly with patients to help navigate through all these processes.