How to Order a Repeat Prescription
Requests for repeat medication are ideally received electronically (see below), or via phone or text through the POD (Prescription Ordering Direct) service on Freephone 0808 1647678 or by Texting the name of your practice to 07800 006401.
Due to COVID, paper requests are being phased out. This is to protect you, your family and the Mile Oak Medical Centre team.
To request your medications, you have several options:
With the agreement of your GP you can get further supplies of regular medicines without having to be seen by a doctor every time.
Requests must be made in writing or via POD to avoid misunderstandings and mistakes. We cannot accept telephone requests via reception as they may be unclear and result in error. It is best to use electronic means stated above, the freephone POD service to speak to an NHS pharmacist who has access to your medication page, or the special form which is attached to your prescription.
Please only request the items you require. You do not have to order every item every time, for example if you only take one item occasionally, but please try to order no more than once a month.
Prescriptions are processed in the order they are requested. To allow time for necessary checks to be made we need 2 full working days (48hrs) to issue prescriptions (please note this does not include the time for the pharmacy to dispense your items).
We suggest you aim for a period of 1 week between putting in your request and collecting your medication, so please order when you have 7-10 days’ supply left.
If you need your prescription issued very early or for a longer duration than usual because you are going on holiday, please explain your need in writing on the form. Usually we do not issue prescriptions more than 10 days before they are due.
We send our prescriptions electronically to any pharmacy you have signed up for in England who will then prepare them ready for you to collect at your convenience or, in some cases, will deliver them to you. Ask your pharmacy or our receptionist for details.
If you want a prescription for an item which does not appear available to request, please contact POD for advice on 0808 1647678 (Freephone).
Repeat prescriptions are reviewed at least once a year. You may be called in for blood tests or review appointments with the nurse or doctor as part of this process. We now have our own pharmacist and pharmacy team, so they may contact you about your medication or may liaise with our staff about your medication and care.
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