Repeat Prescriptions

Please use the queries box at the bottom of the prescription ordering section of the SystemOne app or NHS App to request this medication. Alternatively, please use the paper slips in reception.

We may accept or reject this request. If this request is accepted the GP will prescribe it, and if rejected they will notify you with a reason.

Alternatively, it may result in a telephone appointment. This would be with a GP, pharmacist, or pharmacy technician. We will notify you of the timing of this appointment and who it is with.

This is likely because the medication needs a GP or pharmacist to review and reauthorise it. Please do not call reception. Use the box at the bottom of your repeat prescriptions list to request this medication, or the request slips in our reception area. We will then review your medication.

Some medicines need yearly monitoring. This can be a blood test or an appointment with a nurse or pharmacist. If this is required you will be notified.

If you ignore requests to come in for monitoring, we may remove medications from your repeat prescription list. Without that information, it's not safe to keep prescribing them.

If you have attended a hospital appointment and been prescribed a new medication by your consultant:

• Please allow 14 days for this letter to be processed and the medication request actioned. This is a non-urgent medication. If it were, the consultant would have given you a prescription to start that day.
• If it has been over 14 days and you haven't heard from the surgery, then please contact us online. Click "Administrative Help" and then "Medication Query."

If you have been an inpatient and recently discharged:

• Please contact us online and click Administrative Help and then Medication Query.
• If it is urgent for today please call reception.

The first place to start is your local pharmacy. Pharmacists who work there are highly trained. They can often answer questions about medications. They will direct you to the GP surgery.

Please complete our online form and click Administrative Help and then Medication Query. This forwards the question to the correct team.

Please use the queries box at the bottom of the prescription ordering section of the online form, or use the paper slips at reception. Indicate the reason why (eg. one off because going on holiday, synchronising medications).

Please contact us via our online form and click Administrative Help and then Medication Query.

Please detail what has happened. You will need to use this route as opposed to the apps, as they won’t let you order again if close together.